Course- Call Centre Training

Call Centre Training

This course will help you improve your phone skills making you more confident when assisting clients, improve sales, and help gain new customers while retaining your current clients. Having these skills will make you an invaluable member of your team and organisation. This course covers:
Define and understand call center strategies.
Identify different types of buying motivations.
Create SMART Goals.
Familiarize myself with strategies that sharpen effective communication.
Use proper phone etiquette.
Set benchmarks.

All online courses are completed online via email communication. Please ensure we you provide us with your correct email address as this will serve as the main form of communication.

Course material will be emailed upon receipt of payment.

Assignments are submitted online and after successful completion of the course a Certificate of Completion will be sent to you.

No refunds allowed on all courses. Should you have any queries please do not hesitate to contact us.