Course- Customer Service
This course will look at all types of customers and how to serve them better and improve your skills in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. Course Objectives:
What customer service means
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers
All online courses are completed online via email communication. Please ensure we you provide us with your correct email address as this will serve as the main form of communication.
Course material will be emailed upon receipt of payment.
Assignments are submitted online and after successful completion of the course a Certificate of Completion will be sent to you.
No refunds allowed on all courses. Should you have any queries please do not hesitate to contact us.