Course- Handling A Challenging Customer
Handling A Challenging Customer
With this course, you will learn how to engaging customers properly that will benefit both you and customer. Effective customer service can change a company’s reputation for the better. You will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer. Course objectives:
Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
All online courses are completed online via email communication. Please ensure we you provide us with your correct email address as this will serve as the main form of communication.
Course material will be emailed upon receipt of payment.
Assignments are submitted online and after successful completion of the course a Certificate of Completion will be sent to you.
No refunds allowed on all courses. Should you have any queries please do not hesitate to contact us.